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welding machines IPOTOOLS
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Frequently Asked Questions (FAQ)

Why should I choose IPOTOOLS?2021-09-20T08:39:50+00:00

With IPOTOOLS you choose guaranteed brand quality, an established brand that has been achieving excellent results on the German and Austrian markets since 2007.

In our range of products, you will find reliable welding machines & plasma cutters, all of which are equipped with the latest IGBT technology.

The vision of our brand IPOTOOLS is based on the fact that we offer high-quality and proven welding machines & plasma cutters at competitive prices, which are suitable for both professionals and beginners.

We are constantly improving our range of products and follow the latest trends in the field of welding and plasma technology in order to be able to offer you the best products from season to season. All IPOTOOLS products are top products of premium quality, durable, and have a long service life. You can find us where you are looking for the best value for money.

How is it with the service?2021-09-20T09:03:05+00:00

If you need a service for your IPOTOOLS device, we offer you a professional repair service in our own workshop. You can also obtain original parts and accessories from us.

You will not incur any service costs for the first 24 months. After 24 months, the service costs are calculated and the procurement of spare parts is guaranteed even afterward.

Please send us an email to: info@ipotools.de

Please provide us with the following information:

– Which model of the device do you have

– What deficiencies did you find in the device

– Your data (name, surname, address, telephone number, order number)

-Possibly, a photo of the defect

We will answer you as soon as possible.

If your device needs service, you can simply send it to our workshop, where our technicians will look at the problem and fix it.

Where can I get spare parts?2021-09-20T09:01:49+00:00

To order spare parts, send us an email to: info@ipotools.de

Please provide us with the following information:

– Which spare part do you need

– For which model or device is it required

– Your data (name, surname, address, telephone number, order number)

– If you do not know exactly what part it is, the best thing to do is to send us a photo.

We will answer you as soon as possible.

What about the shipping and shipping costs?2021-09-20T10:08:49+00:00

Shipping costs for orders in Germany and Austria:

When ordering in our online shop, the value of the goods ordered in the shopping cart is higher than 60.00 EUR, no shipping costs are incurred for our customers. If the value of the goods ordered in the shopping cart is below 60.00 EUR, the customer bears the shipping costs in the form of a lump sum of 4.90 EUR per order in the shopping cart.

Shipping costs for orders outside of Germany and Austria:

You can also place an order outside of Germany and Austria directly in our shop or shopping cart, you can enter the delivery and billing address for the following countries:

  • Belgium
  • France
  • Italy
  • Netherlands
  • Spain
  • Czech Republic

When ordering in these countries, the customer bears shipping costs in the form of a lump sum of EUR 25.00 per order in the shopping cart.

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