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Frequently Asked Questions (FAQ)

Why should I choose IPOTOOLS?2022-08-26T11:18:55+00:00

With IPOTOOLS you decide on guaranteed brand quality, an established brand of IPO Group, which has achieved excellent results all over Europe since 2005.

In our range, you will find reliable welding machines & plasma cutters with a 7-year Warranty, all equipped with the latest IGBT technology.

The vision of our IPOTOOLS brand is based on the fact that we offer high-quality and proven welding equipment & plasma cutters at competitive prices, which are suitable for both professionals and beginners.

We are constantly improving our assortment for you and following the latest trends in welding & plasma technology in order to offer you the best products. All IPOTOOLS products are top-of-the-line, premium quality, durable, and have a long product lifetime. We offer products with the best price-performance ratio at a high level of reliability.

Our vision – customer satisfaction, continuous growth, company development, and fast & reliable service.

What about the service?2022-08-26T11:20:19+00:00

If you need service for your IPOTOOLS device, we offer you a professional repair service in our in-house workshop. You can also purchase original parts and accessories from us.

You will not incur any service costs for the first 24 months. After 24 months, the service costs will be calculated and the procurement of spare parts is guaranteed even after that.

Please send us an email at: info@ipotools.eu

Please provide us with the following information:

– Which model or device do you own?

– What defects did you find in the device

– Your data (name, surname, address, telephone number, order number)

– If applicable, a photo of the defect

We will answer you as soon as possible.

If your device needs service, you can simply send it to our workshop, where our technicians will look at the problem and fix it.

Where can I get spare parts?2022-08-26T11:21:47+00:00

To order spare parts, send us an email at: info@ipotools.eu

Please provide us with the following information:

– Which spare part do you need

– For which model or device is it required?

– Your data (name, surname, address, telephone number, order number)

– If you are not sure which part it is, it is best to send us a photo

We will answer you as soon as possible.

What about shipping and shipping costs?2022-11-21T07:51:25+00:00

Because we want to keep your enthusiasm, we ensure with our super-fast shipping that the goods will be delivered to you in the shortest possible time.

As soon as the goods are ready for shipment, you will receive an email from the shipping provider with your personal tracking number, which you can use to track the shipment.

The delivery time is 2-5 days.

When ordering the shipping costs will be added in form of a flat-rate amount per order in the shopping cart. The flat-rate costs differ for different countries.

If the value of the goods ordered in the shopping cart is higher than EUR 100.00, the customer can place an order with Free Shipping. If the value of the ordered goods in the shopping cart is less than 100.00 EUR, the customer bears the shipping costs in the form of a flat-rate cost per order in the shopping cart, which is calculated differently for EU countries.

The flat-rate costs differ for different countries, as follows:

Flat-rate 15,00 EUR:

  • Czech Republic
  • France
  • Italy
  • Netherlands

Flat-rate 20,00 EUR:

  • Belgium
  • Luxembourg
  • Poland
  • Portugal (mainland)
  • Spain

Flat-rate 25,00 EUR:

  • Sweden

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